Support

At Vegas Spins Casino, getting help is simple and immediate. Our live chat connects you with a support agent within minutes, so you can get answers while you’re playing. For less urgent questions, email support@gamessupportonline.com is monitored closely — most emails receive a reply within 12–24 hours. If you prefer not to chat, use email to attach screenshots or long-form details and our team will follow up.

Reach us your way

We offer live chat and email as the primary ways to get support. While phone support isn’t currently available, our live chat is open for real-time assistance, and email is perfect for complex cases or documents. If an issue needs deeper investigation, the agent will escalate it and provide a ticket reference so you can track progress.

Quick answers in the Help Center

Before contacting support, check our Help Center for fast, self-serve solutions. You’ll find clear articles on account setup, deposits and withdrawals, identity checks, and bonus rules — including how welcome offers work (minimum deposit £10, 35x wagering applies to bonus funds). The FAQ is regularly updated to reflect changes to promotions, payment options, and site features.

Support for account, payments, and gameplay

Our agents are trained to handle common issues like login problems, bonus credits, transaction queries with Apple Pay, PayPal, Visa, MasterCard, or bank wire transfers, and gameplay questions across our library of providers, including NetEnt, Pragmatic Play, and Big Time Gaming. If you have a dispute about a bonus or a payout cap, we’ll walk you through the terms and the next steps in plain language.

Friendly, knowledgeable help you can trust

We take privacy and security seriously. When you contact us, expect clear instructions, courteous responses, and practical solutions. Our team aims to resolve routine queries on first contact and will keep you updated on any complex investigations until the issue is closed.

If you’d like a broader overview of the site while you wait, see our full Vegas Spins Casino review. We’re here to help — reach out anytime and we’ll get you back to the games quickly and confidently.